I made a purchase last week on ebay. I got in contact with the seller after payment and was told that i would be notified when the item will be shipped. I recieved an email from ebay letting me know that the item was shipped and did also get a tracking number, but since i have been tracking the item on usps it has been telling me " pre shipment info sent to usps" and it has not changed since then. According to ebays eatimated delivery which is always accurate i ahould be recieveing the item by this week but having known that it is not moving at all i dont think i will be getting the package ever

Try contacting the seller one more time then file an Item Not Received dispute

Contact the seller and ask him what's happening. UPS have produced a label, but they don't appear to have collected the item from the seller. If you don't get a satisfactory reply, go to the eBay resolution center and open a case.

This often happens when items are dropped off at the local post office and the teller doesn't scan it. They get busy with a line of customers and it just doesn't get done. Chances are it's on the way to you and won't show any updates until it reaches your post office.

contact seller thru ebay